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Frequently Asked Questions

Frequently Asked Questions

Al Etihad Payments adopts a bottom-up approach, promoting two-way communication, encouraging community participation, recognizing good work, and investing in personal growth. Our employees are on a journey of continuous improvement, guided by a success roadmap that aligns individual and organizational aspirations.

Al Etihad Payments employees are at the forefront of fostering innovation and delivering excellent financial services. Our employees actively collaborate with licensed financial institutions and payment service providers to contribute to the dynamic transformation of the financial sector.

Al Etihad Payments introduced Aani, an instant payments platform that simplifies transactions and provides real-time processing in less than 10 seconds. Aani enhances user experience through speed, simplicity, user-friendliness, and robust security features, contributing to a seamless and efficient payment platform in the UAE.

Al Etihad Payments spearheads the Jaywan, the Domestic Card Scheme to enhance national resilience, reduce payment costs, and promote digital payments across various segments. The scheme's anticipated benefits include insulation from geopolitical events, increased soft power on the international stage, and a drive towards a cashless society.

Al Etihad Payments undertakes employee engagement initiatives to foster a positive work environment. From flexible work arrangements to open communication channels, we prioritize job satisfaction, a sense of belonging, and continuous improvement.

Al Etihad Payments promotes open communication, with upward communication to upper management and digital open-door policies across multiple communication channels. We encourage a culture where every employee's voice is heard to foster a collaborative and inclusive workplace for all.

As Al Etihad Payments grows, we are gearing up for future innovations, including comprehensive employee and development programs. Join us in defining employee investment and becoming a part of our success.

At Al Etihad Payments, customer focus is integral to our mission. We prioritize understanding and meeting the needs of our customers. We are a team that values superior service and is committed to creating seamless payment experiences in the UAE’s financial market infrastructure.