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Frequently Asked Questions

Frequently Asked Questions

The key services offered by licensed financial institutions through Aani include the innovative Aani mobile application, that supports fund transfer from your existing account at licensed financial institutions and payment service providers, using only a proxy reference, such as the mobile number or email address of the beneficiary, QR code based payments, and request to pay. In the near future, Aani will also offer electronic direct debit authorisation, instant direct debit payments, and first-of-a-kind end-to-end digitised cheque, that can be issued, cleared, and settled instantly. 

Aani offers a convenient, secure, and user-friendly way to transfer and settle funds anytime, in less than 10 seconds, based on the highest international standards and security measures. It simplifies the settlement process and delivers a real-time payment experience. 

Aani is operated by Al Etihad Payments, a subsidiary of the Central Bank of the UAE, and offered to the market by licensed financial institutions and payment service providers. Unlike many e-wallets, Aani enables instant and ubiquitous payments experience. 


It can also be considered as an alternative of debit card payments for merchants and online shopping, leveraging real-time, 24x7 processing.

Yes. Aani enables instant fund transfers to a diverse range of beneficiaries and facilitates secure payments for various services, from government payments and bills to online shopping and in-store purchases.

Aani will continue to introduce innovative functionalities, including electronic direct debit authorisation, instant direct debit payments, and the first-of-a-kind end-to-end digitised cheque.

At present, Aani payments are limited to domestic transfers, allowing customers to send and receive money only between accounts held at licensed financial institutions or licensed payment service providers in the UAE, in AED. Nevertheless, Al Etihad Payments will continue exploring opportunities to connect with overseas instant payment platforms to facilitate cross-border instant payments, including international remittances.

Aani services can be accessed through the user-friendly and secure mobile application Aani, available on Google Play and on the App Store. Licensed financial institutions and licensed payment service providers can also choose to offer the Aani functionalities through their native mobile applications and other customer channels. For further details on how to access and use Aani services, customers can contact their licensed financial institutions or payment service providers, for more information and guidance.

Aani will be made available starting from October 2023 to all customers of licensed financial institutions and payment service providers in the UAE, including individuals, merchants, and corporates. Customers can contact their licensed financial institutions or payment service providers to check on when such services will be made available to them.

All licensed financial institutions and payment service providers that offer payment services to retail customers will gradually offer Aani services to the market. Customers can contact their licensed financial institutions or payment service providers to check on when such services will be made available to them.

Licensed financial institutions and payment service providers, with the consent of customers, can enroll their customers on Aani. Once done, customers can then download the Aani application from Google Play or App Store onto their mobile devices. A simple registration and authentication process will allow customers to link their payments accounts to Aani. 

For some licensed financial institutions and payment service providers, Aani services will be also integrated directly in their existing mobile applications and other customer channels. 


Customers can check with their licensed financial institutions or payment service providers on how to start using Aani and what the terms and conditions are.

Yes, multiple payment accounts can be linked to the Aani mobile application, provided that the different licensed financial institutions or payment service provider, to which the accounts belong, have enrolled the customers on Aani using the same mobile number or ID.  

Customers can directly get in touch with their licensed financial institution or payment service provider to obtain any information needed.

Fees will be determined by licensed financial institutions and payment service providers offering Aani’s services. Customers can reach out to their licensed financial institution or payment service providers for such information.

Aani is developed using the best-in-class secure technology to ensure that payments processed on its network are fully secure and safe. 


All payments will require authorisation to be executed, through biometrics authentication or PIN. Nevertheless, customers are reminded of the importance of information security and should always ensure that they are initiating payments to the right beneficiaries. They should also take caution in checking the authenticity of the requesters of any payment as well as their transaction history.

If users believe that their account has been compromised, or a payment has been initiated without authorisation, they should immediately report the event to their licensed financial institution or payment service provider. 

In case of any issue customers shall get in touch immediately with their financial institution or payment service provider.

Fees and charges for support, if any, are determined by the licensed financial institution and payment service provider.

The key services offered by licensed financial institutions through Aani include the innovative Aani mobile application, that supports fund transfer from your existing account at licensed financial institutions and payment service providers, using only a proxy reference such as the mobile number or email address of the beneficiary, QR-code based payments, and request to pay. In the near future, Aani will offer electronic direct debit authorisation, instant direct debit payments, and first-of-a-kind end-to-end digitised cheque, that can be issued, cleared, and settled instantly.

Customers can pay small merchants and sole proprietors by scanning a QR code (static or dynamic), accepting a request to pay on their Aani application, or transferring funds without knowing the merchant or sole proprietor’s IBAN, but using a simple proxy (i.e., merchant tag, generated by Aani – a unique code identifying the merchant or the sole proprietor). This makes the process of billing and payments far easier for both small businesses and their customers. 

Aani offers a convenient, secure, and user-friendly way to transfer and settle fund anytime, in less than 10 seconds, based on the highest international standards and security measures. It simplifies the settlement process and delivers a real-time payment experience.

Aani is operated by Al Etihad Payments, a subsidiary of the Central Bank of the UAE, and offered to the market by licensed financial institutions and payment service providers. Unlike many e-wallets, Aani enables instant and ubiquitous payments experience.

It can also be considered as an alternative of debit card payments for merchants and online shopping, leveraging real-time, 24x7 processing.

Yes. Aani enables instant fund transfers to a diverse range of beneficiaries and facilitates secure payments for various services, from government payments and bills to online shopping and in-store purchases.

Aani will continue to introduce innovative functionalities, including electronic direct debit authorisation, instant direct debit payments, and the first-of-a-kind end-to-end digitised cheque.

Aani services will be made available to small merchants and sole proprietors by their licensed financial institutions and licensed payment service providers.

Aani services can be accessed through the user-friendly and secure mobile application Aani, available on Google Play and on the App Store. Licensed financial institutions and licensed payment service providers can also choose to offer the Aani functionalities through their native mobile applications and other customer channels.

For instructions on how to use Aani services, small merchants and sole proprietors can contact their licensed financial institutions or payment service providers for more information and guidance.

Aani will be made available, starting from the second half of 2023, to all small merchants and sole proprietors, who are customers of licensed financial institutions and payment service providers in the UAE.

Small merchants and sole proprietors can contact their licensed financial institutions or payment service providers for more information and guidance.

All licensed financial institutions and payment service providers that offer payments services to small merchants and sole proprietors will gradually offer Aani services to the market. Users can contact their licensed financial institutions or payment service providers to check on when the services will be made available to them.

Licensed financial institutions and payment service providers need to enroll small merchants and sole proprietors on Aani, after obtaining their consent. Once done, users can then download the Aani application from Google Play or App Store onto their mobile devices. A simple registration and authentication process will allow them to link their payments accounts to Aani.

For some licensed financial institutions and payment service providers, Aani services may also be integrated directly into their existing mobile applications and other customer channels.

For instructions on how to use Aani services, users can contact their licensed financial institutions or payment service providers for more information and guidance and what the terms and conditions are.

Yes, multiple payment accounts can be linked to the Aani mobile application, provided that the different licensed financial institutions or payment service provider, to which the accounts belong, have enrolled the users on Aani using the same mobile number or ID.

Small merchants and sole proprietors can get in touch with their licensed financial institution or payment service provider to obtain any further information if required.

Fees will be determined by licensed financial institutions and payment service providers offering Aani’s services. Small merchants and sole proprietors shall get in touch with their licensed financial institutions or payment service providers for such information.

Aani is developed using the best-in-class secure technology to ensure that payments processed on its network are fully secure and safe.

All payments will require authorisation to be executed, through biometrics authentication or PIN. Nevertheless, merchants are reminded of the importance of information security and should always ensure that they are initiating payments to the right beneficiaries. They should also take caution in checking the authenticity of the requesters of any payment as well as their transaction history.

If users believe that their account has been compromised, or a payment has been initiated without authorisation, they shall immediately report the event to their licensed financial institution or payment service provider.

In case of any issue small merchants and sole proprietors can get in touch with their licensed financial institution or payment service provider.

Fees and charges for support, if any, are determined by the licensed financial institution and payment service provider.

The key services offered by licensed financial institutions through Aani include the innovative Aani mobile application, that supports fund transfer from your existing account at licensed financial institutions and payment service providers, using only a proxy reference, such as the mobile number or email address of the beneficiary, QR code based payments, and request to pay. In the near future, Aani will also offer electronic direct debit authorisation, instant direct debit payments, and first-of-a-kind end-to-end digitised cheque, that can be issued, cleared, and settled instantly.

Aani offers a convenient, secure and user-friendly way to transfer and settle fund anytime, in less than 10 seconds, based on the highest international standards and security measures. It simplifies the settlement process and delivers a real-time payment experience.

Aani is operated by Al Etihad Payments, a subsidiary of the Central Bank of the UAE, and offered to the market by licensed financial institutions and payment service providers. Unlike many e-wallets, Aani enables instant and ubiquitous payments experience. .

It can also be considered as an alternative of debit card payments for merchants and online shopping, leveraging real-time, 24x7 processing.

Yes. Aani enables instant fund transfers to a diverse range of beneficiaries and facilitates secure payments for various services, from government payments and bills to online shopping and in-store purchases.

Aani will continue to introduce innovative functionalities, including electronic direct debit authorisation, instant direct debit payments, and the first-of-a-kind end-to-end digitised cheque.

Aani services will be made available to large merchants by their licensed financial institutions and licensed payment service providers. Large merchants shall check with their licensed financial institutions or payment service providers to receive instructions on how to use Aani services.

Aani will be made available, starting from the second half of 2023, to all large merchants who are customers of licensed financial institutions and payment service providers in the UAE. Large merchants can contact their licensed financial institutions or payment service providers to check on when such services will be made available to them.

All licensed financial institutions and payment service providers that offer payments services to their merchants will gradually offer Aani services to the market. Large merchants can contact their licensed financial institutions or payment service providers to check on when the services will be made available to them.

Aani services will be made available to large merchants by their licensed financial institutions or payment service providers, via their digital channels provided.

Large merchants shall check with their licensed financial institutions or payment service providers to receive instructions on how to use Aani services.

Merchants shall get in touch with their Financial Institution or payment service provider to obtain any information needed.

Fees will be determined by the licensed financial institutions and payment service providers offering the Aani services. Merchants can get in touch with their licensed financial institutions or payment service providers for such information.

Aani is developed using the best-in-class secure technology to ensure that payments processed on its network are fully secure and safe.

All payments will require authorisation to be executed, through biometrics authentication or PIN. Nevertheless, merchants are reminded of the importance of information security and should always ensure that they are initiating payments to the right beneficiaries. They should also take caution in checking the authenticity of the requesters of any payment as well as their transaction history.

If users believe that their account has been compromised, or a payment has been initiated without authorization, they shall immediately report the event to their licensed financial institution or payment service provider.

In case of any issue, merchants can get in touch immediately with their licensed financial institution or payment service provider.

Fees and charges, if any, are determined by the licensed financial institution and payment service provider.

The key services offered by licensed financial institutions through Aani include the innovative Aani mobile application, that supports fund transfer from your existing account at licensed financial institutions and payment service providers, using only a proxy reference, such as the mobile number or email address of the beneficiary, QR code based payments, and request to pay. In the near future, Aani will also offer electronic direct debit authorisation, instant direct debit payments, and first-of-a-kind end-to-end digitised cheque, that can be issued, cleared, and settled instantly.

Aani offers a convenient, secure, and user-friendly way to transfer and settle funds anytime, in less than 10 seconds, based on the highest international standards and security measures. It simplifies the settlement process and delivers a real-time payment experience.

Aani is operated by Al Etihad Payments, a subsidiary of the Central Bank of the UAE, and offered to the market by licensed financial institutions and payment service providers. Unlike many e-wallets, Aani enables instant and ubiquitous payments experience. .

It can also be considered as an alternative of debit card payments for merchants and online shopping, leveraging real-time, 24x7 processing.

Yes. Aani enables instant fund transfers to a diverse range of beneficiaries and facilitates secure payments for various services, from government payments and bills to online shopping and in-store purchases.

Aani will continue to introduce innovative functionalities, including electronic direct debit authorisation, instant direct debit payments, and the first-of-a-kind end-to-end digitised cheque.

Aani services will be made available to corporates by their licensed financial institutions or payment service providers, via their digital channels provided.

Corporates shall check with their licensed financial institutions or payment service providers to receive instructions on how to use Aani services.

Aani will be made available, starting from second half of 2023, to all corporates who are customers of licensed financial institutions and payment service providers in the UAE. Corporates shall contact their licensed financial institutions or payment service providers to check on when such services will be made available to them.

All licensed financial institutions and payment service providers that offer their services to corporate customers will gradually offer Aani services to the market. Corporate customers can contact their licensed financial institutions or payment service providers to check on when such services will be made available to them.

Licensed financial institution and payment service providers, with the consent of the corporate customers, can enroll corporate customers on Aani. Once done, corporate customers can start using Aani services via the digital channels provided by their licensed financial institutions or payment service providers.

Corporate customers can contact their licensed financial institutions or payment service providers on how to start using Aani and understand what the terms and conditions are.

Corporate customers can get in touch with their licensed financial institution or payment service provider for any further information.

Fees will be determined by the licensed financial institutions or payment service providers offering the Aani services. Corporate customers can get in touch with their licensed financial institutions or payment service providers for such information.

Aani is developed using the best-in-class secure technology to ensure that payments processed on its network are fully secure and safe.

All payments will require authorisation to be executed, through biometrics authentication or PIN. Nevertheless, corporates are reminded of the importance of information security and should always ensure that they are initiating payments to the right beneficiaries. They should also take caution in checking the authenticity of the requesters of any payment as well as their transaction history.

If corporates believe that their account has been compromised, or a payment has been initiated without authorisation, they should immediately report the event to their licensed financial institution or payment service provider.

In case of any issues, corporates can get in touch immediately with their licensed financial institution or payment service provider

Fees and charges for support, if any, are determined by financial institution and payment service providers.